Refund Policy
Clear guidelines for refund requests and processing procedures
Effective: January 20251 Refund Eligibility and Request Process
At elythravicon, we understand that circumstances change and refund requests may be necessary. Our refund policy is designed to be fair while protecting the integrity of our financial reporting platform services.
Eligible Refund Scenarios:
-
Service cancellation within 14 days of initial subscription with minimal platform usage (less than 3 report generations)
-
Technical service failures lasting more than 48 consecutive hours without resolution
-
Duplicate billing charges or processing errors on your account
-
Unauthorized account access resulting in unwanted subscription changes
-
Service downgrade requests processed within 7 days of upgrade with pro-rated adjustment
Submit Request
Contact our support team at info@elythravicon.sbs with your account details, billing information, and specific reason for refund request. Include transaction reference numbers when available.
Initial Review
Our billing team will review your request within 2-3 business days. We'll verify account activity, usage patterns, and compliance with refund eligibility criteria during this phase.
Decision Process
Management review occurs within 5-7 business days. Complex cases involving multiple billing cycles or technical issues may require additional documentation and extended review periods.
Processing & Payment
Approved refunds are processed within 7-10 business days. Bank transfers typically complete within 3-5 business days, while credit card refunds may take 5-14 business days depending on your financial institution.
Important Refund Limitations
Refunds are not available for services used beyond 30 days, annual subscriptions after 21 days, or accounts with excessive data export activity. Custom reporting packages and enterprise solutions have separate refund terms outlined in service agreements.
Processing fees charged by payment providers (typically 2.9% +
elythravicon
Financial Reporting Excellence
Refund Policy
Clear guidelines for refund requests and processing procedures
Effective: January 20251 Refund Eligibility and Request Process
At elythravicon, we understand that circumstances change and refund requests may be necessary. Our refund policy is designed to be fair while protecting the integrity of our financial reporting platform services.
Eligible Refund Scenarios:
-
Service cancellation within 14 days of initial subscription with minimal platform usage (less than 3 report generations)
-
Technical service failures lasting more than 48 consecutive hours without resolution
-
Duplicate billing charges or processing errors on your account
-
Unauthorized account access resulting in unwanted subscription changes
-
Service downgrade requests processed within 7 days of upgrade with pro-rated adjustment
Submit Request
Contact our support team at info@elythravicon.sbs with your account details, billing information, and specific reason for refund request. Include transaction reference numbers when available.
Initial Review
Our billing team will review your request within 2-3 business days. We'll verify account activity, usage patterns, and compliance with refund eligibility criteria during this phase.
Decision Process
Management review occurs within 5-7 business days. Complex cases involving multiple billing cycles or technical issues may require additional documentation and extended review periods.
Processing & Payment
Approved refunds are processed within 7-10 business days. Bank transfers typically complete within 3-5 business days, while credit card refunds may take 5-14 business days depending on your financial institution.
Important Refund Limitations
Refunds are not available for services used beyond 30 days, annual subscriptions after 21 days, or accounts with excessive data export activity. Custom reporting packages and enterprise solutions have separate refund terms outlined in service agreements.
Processing fees charged by payment providers (typically 2.9% + $0.30 per transaction) are deducted from refund amounts unless the refund results from our billing error. International transaction fees and currency conversion charges are non-refundable in all circumstances.
Partial refunds may be offered for pro-rated subscription periods, unused report credits, or service downgrades. These calculations are based on actual usage data and remaining subscription value at the time of request.
Refund Support Contact
Email: info@elythravicon.sbs
Phone: +61417794728
Address: 2/181 East St, Rockhampton QLD 4700, Australia
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST
Partial refunds may be offered for pro-rated subscription periods, unused report credits, or service downgrades. These calculations are based on actual usage data and remaining subscription value at the time of request.
Refund Support Contact
Email: info@elythravicon.sbs
Phone: +61417794728
Address: 2/181 East St, Rockhampton QLD 4700, Australia
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST